Privacy Policy

Last Update: 21-06-2024
At Raitol Servicios S.L. (hereinafter, “Raitol”), with CIF: B98193626, located at Calle Bonifacio Ferrer 20, 46007 Valencia, Spain, and website https://raitol.com/, we are committed to the security and privacy of our customers. This Privacy Policy sets out how we collect, use, and protect any information that you provide when you use this website.

In this regard, the Owner guarantees compliance with current regulations on the protection of personal data, as reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons (GDPR).

INFORMATION WE COLLECT
We may collect the following information:

Name and contact details, including email address and phone number.
Demographic information such as postal code, preferences, and interests.
Other relevant information for customer surveys and/or offers.
You agree that the data provided to the Owner is correct, complete, accurate, and current, and that you will keep it duly updated.

As a User of the website, you are solely responsible for the truthfulness and correctness of the data you submit to the site, exonerating the Owner from any responsibility in this regard.

USE OF THE INFORMATION
The information we collect from you may be used to understand your needs and provide you with better service for the following reasons:

Internal record keeping.
Improvement of our products and services.
Periodic sending of promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided.
Occasional contact for market research purposes. We may contact you by email, phone, fax, or mail.
Personalization of the website according to your interests.

ACCEPTANCE AND CONSENT
The legal basis for the processing of your data is consent.

As a user of the website, you declare that you have been informed of the conditions regarding the protection of personal data, accept and consent to the processing of these by the Owner in the manner and for the purposes indicated in this Privacy Policy.

SECURITY
We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and administrative procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

On the Cookies Policy page, you can find all the information regarding the collection policy, purpose, and treatment of cookies.

CONTROL OF YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill out a form on the website, look for the box you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes. If you have previously agreed with us to use your personal information for direct marketing purposes, you can change your mind at any time by writing to or emailing us at info@raitol.com.
We will not sell, distribute or rent your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think may be of interest to you if you tell us that you wish this to happen.

The exercise of your rights does not include any data that the Owner is obliged to keep for administrative, legal or security purposes.

RIGHTS OF DATA SUBJECTS
According to the GDPR, a data subject is any individual whose personal data is processed, which means they can benefit from the rights recognized by this fundamental data protection directive. These rights include the right to information (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), objection (Art. 21), lodging a complaint with a supervisory authority (Art. 77), and data portability (Art. 20).

The exercise of these rights is personal and must therefore be exercised directly by the data subject, meaning that any client, subscriber, or collaborator who has provided their data at any time can contact the Owner to request information about the data stored, how it was obtained, request rectification, request portability of their personal data, object to processing, limit its use, or request the deletion of that data from the Owner’s files.

To exercise your rights of access, rectification, erasure, portability, and objection, you can send an email to info@raitol.com along with valid legal proof, such as a photocopy of your ID card or equivalent.

You have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if you believe that the processing of personal data concerning you violates the Regulation.

PRINCIPLES APPLIED IN DATA PROCESSING
In the processing of your personal data, the Owner will apply the following principles that comply with the requirements of the new European data protection regulation:

Principle of lawfulness, fairness, and transparency: The Owner will always require consent for the processing of your personal data, which may be for one or more specific purposes about which you will be informed in advance with absolute transparency.
Principle of data minimization: The Owner will request only the data strictly necessary for the purpose(s) for which it is requested.
Principle of storage limitation: The data will be kept only for the time strictly necessary for the purpose(s) of the processing.
The Owner will inform you of the corresponding retention period according to the purpose. In the case of subscriptions, the Owner will periodically review the lists and delete those records that have been inactive for a considerable time.
Principle of integrity and confidentiality: Your data will be treated in such a way that its security, confidentiality, and integrity are guaranteed. You should be aware that the Owner takes the necessary precautions to prevent unauthorized access or misuse of users’ data by third parties.

CHANGES TO THE PRIVACY POLICY
This privacy policy is subject to change without prior notice. We recommend that you review it periodically to ensure that you are aware of any changes.

CONTACT DETAILS
For any inquiries or requests related to the protection of your data, you can contact: info@raitol.com.